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We are creating a bespoke accessories for your Big day
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DecoFlowers Accessories care tips: storage and cleaning. Delivery
What are DecoFlowers accessories made of?
We use two main materials in our accessories - air dry polymer clay and foamiran. In addition, we supplement our items with organza, natural silk, Japanese beads, real Swarovski crystals, fresh water pearls, non-tarnish jewelry wire and many other high quality materials.
Is this all handmade?
Yes, all flowers elements is handmade from foam or polymer clay.
Original design and unique technique by Nadya Mamaeva (DECOFLOWERS) all rights reserved.
All accessories made with lots of love and care in a clean and smoke free home.
If you are looking for something unique that stands out, this is it!
Wedding accessorize can be passed down from generation to generation.
What are the benefits of polymer clay accessories?
Lightweight. You will not feel the weight of a bridal headpiece All of them very lightweight and long-lived. You will not feel the weight of a bridal headpiece, also they are will look presentable for many years
What are the benefits of foam accessories?
They are moisture, sunlight and cold resistant. This flowers in accessories very pleasant when you touch, because of delicate and soft material Also our items very lightweight. You will not feel the weight of a bridal headpiece. Will not break after falling and long-lived, will look presentable for many years.
What is the best way to store and care for DecoFlowers accessories?
Keep away from fire and heat. Store in a storage box, separate from other heavy jewelry.
Protect from large amounts of water - do not wear under tropical
rain and do not swim (for polymer clay).
A product with delicate details is fragile; wear with care. When fixing the product on the hairstyle, do not press on thin parts.
How long does it take for processing time?
The time I need to prepare an order for dispatch varies. It usually takes 2-3 days.
How long does it take for home delivery (UK)?
We currently offer 2 types of delivery service: standard delivery for GB Mainland in approximately 2-4 working days (free) and Premium Next Day.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order for International orders shipped via DHL/UPS.
You can also find the tracking number on your order in My Account.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please contact us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
